Find answers quickly.
Setup, voice controls, credits, privacy, recording and account guidance.
Getting Started
How the new FaceVI navigation is organized
Find Characters, Custom Character, How It Works, Pricing, Blog, Knowledge Base and Support.
How to start your first FaceVI conversation
Choose a character, allow microphone access or type a message, and begin a conversation.
Conversations & Voice
How the five avatar video states work
FaceVI uses idle, listening, thinking, speaking and gesture videos.
Custom Characters
How to submit a custom character
Prepare a reference, name, personality, voice notes and five state directions.
Conversations & Voice
Microphone and speaker troubleshooting
Fix common browser permission and voice problems.
Using an approved custom character
Open the private character from Dashboard and use the normal voice, text and local recording controls.
Custom Characters
What is the $199 Custom Character plan?
A recurring private-character service with a customer brief, five produced video states and account delivery.
Writing useful five-state behavior directions
Describe observable movement, expression and loop behavior for every state.
Credits & Billing
Auto-recharge and saved payment methods
Understand how optional automatic recharging works.
Custom Character subscription billing
How the $199 recurring payment connects to a custom order and billing history.
How FaceVI credits are calculated
Credits are measured in conversation seconds.
Orders and Production
Understanding custom order statuses
Learn what awaiting payment, pending, in production, needs information and ready mean.
Where custom character videos are uploaded
The admin page shows a predictable account and order folder for five MP4 files.
Why production can take up to 24 hours
The normal target begins after confirmed payment and a complete, usable brief.
Privacy & Recording
Where conversation recordings are stored
Browser recordings stay on the user’s device.
Account & Security
Reference image upload security
Accepted file types, size checks, randomized storage and executable-file protection.
Resetting your password
Request a time-limited password reset link.
Administrator Guide
Admin statistics for custom service
Monitor pending work, production, ready characters, subscriptions and custom revenue.
Managing custom character privacy
Private custom characters are filtered by account ownership in every character and chat query.
Processing a custom character order
Review payment, reference, directions, folders, videos and approval.
Blog and SEO
Creating and editing a blog article
Use the built-in rich editor, SEO fields, banner upload, draft status and preview.
FaceVI blog SEO checklist
Practical on-page and technical checks for every post.