This template describes the implemented FaceVI workflow. A privacy professional should confirm retention periods, lawful bases, Canadian privacy obligations and any requirements for other regions where FaceVI operates.
1. Scope
This Policy explains how FaceVI collects, uses, discloses, stores and protects information when you visit the site, create an account, converse with an AI character, purchase credits, subscribe, submit a custom-character request or contact support.
2. Information collected
Account information
FaceVI may collect username, name, email address, password hash, verification status, authentication provider identifiers, account status and sign-in information.
Conversation and usage information
FaceVI may process text you type, short microphone recordings submitted for xAI speech-to-text transcription, resulting transcripts, AI responses, generated speech audio, selected character, conversation titles, timestamps, processing measurements, charged seconds and diagnostic metadata.
Custom-character information
For Custom Character Studio orders, FaceVI may collect the character name, selected preset, uploaded reference image, role and personality description, voice direction, behavior descriptions for five states, order status, admin notes, production-folder path and approved video paths.
Payment information
Stripe or another configured payment provider processes card and billing information. FaceVI may store provider customer, session, payment-intent and subscription identifiers, amount, currency, plan, status and limited transaction metadata. FaceVI does not intentionally store full card numbers.
Support and technical information
FaceVI may collect support messages, email correspondence, IP address, browser user agent, session identifiers, rate-limit records, error logs and security events.
3. Voice input, generated speech and local recordings
When you tap the microphone and submit a voice message, the browser creates a short audio recording and sends it through the FaceVI PHP backend to xAI for speech-to-text transcription. FaceVI uses the resulting transcript to continue the conversation. The temporary upload is processed for transcription and is not intentionally kept as a permanent recording by FaceVI.
AI reply text may be sent to xAI Text to Speech so the selected character can speak with its assigned natural voice. Generated speech is streamed back to the browser and is not intentionally stored as a permanent audio file by FaceVI.
The separate Record feature is designed to create media through browser APIs and download the file directly to the user’s device. That recording media is not intentionally uploaded to the FaceVI web server. FaceVI may store metadata such as filename, MIME type, duration, size and conversation reference when the user records that history.
4. Why information is used
FaceVI uses information to provide and personalize characters; maintain conversations; calculate credits; process payments; produce and deliver custom characters; authenticate users; send verification, receipt, low-credit, recharge and order-status emails; answer support requests; detect abuse; secure systems; analyze performance; comply with law; and improve service reliability.
5. Legal bases and consent
Depending on location, processing may rely on performance of a contract, consent, legitimate interests, compliance with legal obligations or protection of rights and security. Where consent is required, it may be withdrawn subject to legal and contractual limits.
6. Service providers and disclosure
Information may be disclosed to configured providers such as xAI for AI responses, speech transcription and generated voice, Stripe for payments, hosting and database providers, email delivery providers, Google or Microsoft for optional sign-in, and browser or operating-system speech services. Providers receive information needed for their role and may process it under their own terms.
FaceVI may also disclose information when legally required, to investigate fraud or security threats, to protect users and rights, or in connection with a merger, financing, restructuring or asset transfer subject to appropriate safeguards.
7. AI processing
Conversation content sent to an AI provider can include recent messages and the selected character’s system instructions. Do not submit secrets, unnecessary personal information, regulated data or information you are not authorized to disclose. Provider retention and model-training treatment depend on the configured account and provider terms.
8. Custom-character images and videos
Reference images and production videos are stored in account-and-order-specific server folders. Approved character paths are associated with the owning account. Authorized administrators can access them to produce, review, troubleshoot and secure the service. No web system can guarantee absolute confidentiality, so do not upload material that creates unacceptable risk if exposed.
9. Retention
FaceVI should retain information only as long as needed for service delivery, billing, disputes, security, legal compliance and legitimate business records. Specific periods may vary: transaction records may be retained for tax and accounting obligations; security logs for investigation; custom-character files while the subscription or account is active and for a reasonable wind-down period; and support records while an issue remains relevant.
10. Security
FaceVI uses password hashing, prepared database statements, CSRF protection, secure session settings, output escaping, role-based administration, encrypted secret storage, rate limiting, HTTPS expectations, file-type validation and logging. Security is a shared responsibility; use a unique password, protect your email account and notify support of suspicious activity.
11. International processing
Providers may process information outside your province or country, where different laws apply. Contractual and technical safeguards should be reviewed based on the configured providers and customer locations.
12. Your choices and rights
Depending on law, you may request access, correction, deletion, portability, restriction, withdrawal of consent or information about processing. Some data may be retained where required for legal claims, security, payment reconciliation or statutory obligations. You can disable auto-recharge, cancel subscriptions through available channels and avoid optional local recording.
13. Cookies and sessions
FaceVI uses essential session cookies and may use preference storage for appearance or interface settings. See the Cookies page for details. Third-party checkout or OAuth pages may set their own cookies.
14. Children
FaceVI is not designed to knowingly collect personal information from children who cannot legally consent. A parent or guardian should contact FaceVI if they believe a child submitted information without appropriate authorization.
15. Updates
This Policy may change as providers, features and legal requirements evolve. Material changes may be announced through the site, dashboard or account email.
16. Contact and privacy requests
Submit privacy questions or requests through Contact or Support. Include enough information to verify the account without sending passwords or full payment-card details.